What You Didn't Know About the DSM

C&C Resourcing, Inc. does not issue partial credit for any trainings.

For on demand products you will complete the training then submit a quiz. Once these steps are completed, a certificate will be available for you almost immediately.

For live events participants are only allowed to miss a certain amount of time and still be able to receive contact hours for attending. For a webinar/training less than 2 hours long, participants are only allowed to miss 15 minutes and still receive credit. For a 2-to-6-hour webinar/training participants are only allowed to miss 30 minutes and still receive credit. For a 12-to-13-hour webinar/training participants are only allowed to miss 1 hour and still receive credit. At the end of the live training you will be given a link to a survey. Within ten days attendance records and survey submissions will be reviewed. Certificates will be emailed to participants who have met the attendance requirement and completed the survey.

All major forms of payment are accepted through our checkout process. If you have any issues, questions, or concerns, please let us know.

For any course, simply increase the quantity to the number of seats you need to purchase (minimum 2 seats). When purchasing 2 or more seats, an automatic 15% discount is applied at checkout, no coupon codes or contact needed.

When purchasing multiple seats, the buyer will not be automatically enrolled in the product. However, after purchase, you'll have access to the Seat Manager dashboard where you can manage your team's seats and generate invite links. Each team member can then access the course using their personalized invite link and will need to create an account (if they do not already have one) to claim their seat.

Want to learn more about how the Seat Manager dashboard works and all the ways you can manage your team? Visit our Group Orders guide →

All refund requests must be made in writing ([email protected]).

On demand products: Full refunds will be given for accidental duplicate purchases or for products that you have not already used. No refunds or credits will be given for products that have been started or completed.

Live products: Registrants canceling between two weeks and two full business days prior to the first day of the event are refunded at 70% of the registration fee subject to a cancellation fee of 5% of the original purchase price. Registrants canceling less than two full business days prior to the first day of the event are refunded at 25% of the registration fee. No vouchers will be issued in lieu of a refund. Transfers/substitute(s) welcome (notify in advance of the program).

Complaints must be made in writing ([email protected]). A representative will follow up within 30 days. Include: (1) name and contact information for the person making the complaint, (2) name and contact information for the person or organization against which the complaint is made, (3) a detailed written description of the dispute, (4) reference to the appropriate rule, standard, and/or guidelines (if known), (5) copies of all related correspondence and documentation, (6) signature of the person making the complaint.

Please email us at [email protected] or call/text us at (919) 960-1646. We will work with you to meet your accommodation needs.

Please email us at [email protected] or call/text us at 919-960-1646. Also visit our main website at home.ccresourcing.us. Mailing address: 118 Brookside Way, Pikeville NC 27863.